Refund & Cancellation Policy

This policy explains refunds, cancellations, and rescheduling for each of ImZephyy's offerings.

1. Digital Products

Because digital products are delivered instantly and irreversibly, all sales are final once the download link has been accessed, except where required by law. If a product is defective, incomplete, or not as described, contact us within 7 days of purchase at support@imzephyyofficial.ca and we'll make it right.

Digital Wealth Academy is hosted in a private Skool community, and access has to be requested there. That request must be made within 30 days of purchase; requests made after that are declined by the platform, and a purchase left unclaimed past that point is not refundable. The details needed to make the request are in the access email sent immediately after payment.

2. 1:1 Calls

Payment for a 1:1 Call happens at the same time as booking, through Cal.com's checkout.

• Cancellation/reschedule: free of charge if you cancel or reschedule at least 23 hours and 59 minutes before your scheduled call, via the link in your Cal.com confirmation email.
• Late cancellation (less than 23 hours 59 minutes): the call is forfeited and non-refundable, as the time slot could not be resold.
• No-show: forfeited and non-refundable.
• Credit toward Digital Wealth Academy: if you complete a 1:1 Call and choose not to enroll in coaching, the amount you paid for the call may be applied toward the price of Digital Wealth Academy — you'd only owe the difference. This credit is not a cash refund and is only available at the time described on the relevant sales page.

3. Coaching (3–6 Month Programs)

• Cooling-off period: full refund if requested in writing within 7 days of enrollment and before your second scheduled session.
• After the cooling-off period: no refunds for the remaining term, but you may pause or transfer your remaining sessions in cases of genuine hardship, at ImZephyy's discretion — contact us to discuss.
• Missed sessions: individual coaching calls missed without 24 hours' notice are forfeited and are not made up, unless otherwise agreed in writing.
• Termination by ImZephyy: if we end the engagement early for reasons other than client conduct (Section 8 of the Terms), we will refund a prorated amount for sessions not yet delivered.

4. Your rights under Canadian law

Nothing in this policy limits rights you have that cannot be waived. ImZephyy is operated from Ontario, and consumer-protection legislation in your province or territory — including the Ontario Consumer Protection Act, 2002 — may give you cancellation or refund rights in addition to those above, particularly for agreements entered into online. Where such a right applies, it prevails over anything stated here.

5. How to request a refund

Email support@imzephyyofficial.ca with your order confirmation and the reason for your request. Approved refunds are issued to the original payment method via Stripe and typically appear within 5–10 business days, depending on your bank.

6. Chargebacks

Please contact us before filing a chargeback with your bank — most issues can be resolved directly and faster that way. Unwarranted chargebacks may result in your access to ImZephyy's paid Services being revoked.